PUBLICATIONS
Published On: Apr 8th 2020 News
Covid-19: Efforts by the local communication services operators [1] [1] https://www.mca.org.mt/sites/default/files/Covid-19%20article.pdf ...Published On: Apr 1st 2020 News
The MCA is hereby publishing the mobile telephony survey findings gauging consumer perceptions of mobile telephony services offered in Malta. The relevant survey was carried out in 2019, in an environment that was completely different to that we are experiencing at the moment. The relevant survey highlights on many areas where the sector works in the best interests of consumers, particularly when it comes to the quality of service and measures to address complaints by the end user. The MCA acknowledges that the current situation may be a testing period for the sector’s providers in this respect, particularly as it adapts to the different needs and requirements that are emerging with a large population working from home and schools closed. It therefore commends any measures that are taken by service providers to support customers and to ensure that the overall positive results observed in normal times are maintained.Published On: Apr 1st 2020 Mobile Services
The MCA is hereby publishing the mobile telephony survey findings gauging consumer perceptions of mobile telephony services offered in Malta. The relevant survey was carried out in 2019, in an environment that was completely different to that we are experiencing at the moment. The relevant survey highlights on many areas where the sector works in the best interests of consumers, particularly when it comes to the quality of service and measures to address complaints by the end user. The MCA acknowledges that the current situation may be a testing period for the sector’s providers in this respect, particularly as it adapts to the different needs and requirements that are emerging with a large population working from home and schools closed. It therefore commends any measures that are taken by service providers to support customers and to ensure that the overall positive results observed in normal times are maintained.Published On: Mar 17th 2020 News
The Malta Communications Authority (MCA) has published its report on the complaints and enquiries received during the last six months of 2019. This report provides an analysis of the complaints received by the Authority during this period.Published On: Mar 17th 2020 End User Half Yearly Report
The Malta Communications Authority (MCA) has published its report on the complaints and enquiries received during the last six months of 2019. This report provides an analysis of the complaints received by the Authority during this period.Published On: Mar 11th 2020 News
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