• English
  • Malti
Read All

Latest Updates

MCA End-User Half Yearly Statistical Report January - June 2019
Published On: Sep 30th 2019
The Malta Communications Authority (MCA) has published its report on the complaints and enquiries received during the first six months of 2019. This report provides an analysis of the complaints received by the Authority during this period. In total, the MCA received 120 complaints. 92% of the complaints received w...
Shopping Online - Processing Fees
Published On: Aug 27th 2019
*Shopping online - Processing fees* When purchasing goods from abroad, end-users should be aware of additional charges that may apply such as processing fees associated with Customs, Health or Border Inspections clearance.  The below information provides a breakdown of fees that could be applicable. *Importation ...

Consumer Remit

Read More

The MCA is responsible to ensure that service providers offer transparent and competitive service to consumers whilst observing the sector specific rules the MCA is entrusted to enforce.

Reports

Read More

Half yearly reports provide information regarding the trends and issues referred to the Authority from consumers on any of the sectors it regulates.

Communications Services

Read More

The communication services guides provide information on the different telephony, internet, television, postal and eCommerce services offered in Malta.

Consumer Campaigns

Read More

Educational campaigns disseminated through various media to provide consumers with information on telephony, internet, TV and postal services.