Consumer
The Malta Communications Authority is committed to safeguard the interests of consumers of fixed and mobile telephony, internet, TV, postal and eCommerce services. As part of its activities, the consumer protection team handles consumer queries and investigates complaints encountered by consumers related to any of these services. The MCA regularly monitors the sectors it regulates and undertakes the necessary action on whenever it identifies practices which are harmful to consumers. The MCA also plays an important role in providing information to consumers about their rights and obligations in order to enable to take informed decisions. The consumer protection team is regularly invited in TV and radio programmes to discuss developments occurring in these sectors which are of interest to consumers and also regularly publishes tips and recommendations on social media platforms and other media.
Ultimately, knowledge makes for wise choices…wise choices make happy consumers. Power yourself with the right information, know your rights as well as your obligations as a consumer.
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Latest Updates
Enhanced Number Portability Framework in force from 1 June 2023
Published On: May 25th 2023
Number portability refers to the ability of end-users subscribed to voice
communications services to retain their phone number when they change to an
alternative provider.
As from 1 June 2023 the number portability framework that has been in place
locally since March 2005 is being enhanced. These updates are esta...
Collaboration for Digital Growth: MCA partners with Malta's leading business representative bodies
Published On: Jan 24th 2023
The Malta Communications Authority (MCA) is proud to announce the signing of
separate Memorandum of Understanding (MoU) with the Malta Chamber of
Commerce, Enterprise & Industry (The Malta Chamber), the Malta Chamber of
Small and Medium Enterprises (SME Chamber), and the Malta Employers
Association (MEA). This coll...
Consumer Remit
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The MCA is responsible to ensure that service providers offer transparent and competitive service to consumers whilst observing the sector specific rules the MCA is entrusted to enforce.
Reports
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Half yearly reports provide information regarding the trends and issues referred to the Authority from consumers on any of the sectors it regulates.
Communications Services
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The communication services guides provide information on the different telephony, internet, television, postal and eCommerce services offered in Malta.
Consumer Campaigns
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Educational campaigns disseminated through various media to provide consumers with information on telephony, internet, TV and postal services.