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Latest Updates

MCA End-User Half Yearly Statistical Report July - December 2019

Published On: Mar 17th 2020
The Malta Communications Authority (MCA) has published its report on the complaints and enquiries received during the lastt six months of 2019. This report provides an analysis of the complaints received by the Authority during this period. In total, the MCA received 63 complaints. 97% of the complaints received we...

Telecoms Customer Care Support

Published On: Mar 3rd 2020
In an ever more interconnected world, consumers are becoming increasingly dependent on internet, TV, fixed and mobile services.  Whenever they encounter any difficulties with their services, consumers expect to have easy access to their service provider's support channels and to obtain prompt redress. Along the y...

Consumer Remit

Do you know your consumer rights? Read More

The MCA is responsible to ensure that service providers offer transparent and competitive service to consumers whilst observing the sector specific rules the MCA is entrusted to enforce.

Reports

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Half yearly reports provide information regarding the trends and issues referred to the Authority from consumers on any of the sectors it regulates.

Communications Services

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The communication services guides provide information on the different telephony, internet, television, postal and eCommerce services offered in Malta.

Consumer Campaigns

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Educational campaigns disseminated through various media to provide consumers with information on telephony, internet, TV and postal services.