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Latest Updates

End-User Affairs: Half Yearly Report (January – June 2020)

Published On: Sep 15th 2020
This report provides an analysis of the complaints received by the Authority during this period. In total, the MCA received 73 complaints. 96% of the complaints received were closed within 20 working days. The complaints lodged with the Authority during this period, related predominantly to quality of service and b...

Interoperability of Car Radio Devices

Published On: Apr 29th 2020
This document provides the salient points of the feedback provided by the respondents to the views and proposals raised in the consultation document published on the 8th October 2019 and the MCA’s reflections on the feedback provided. The amendments to the Regulations were published by Government on the 21st Apri...

Consumer Remit

Do you know your consumer rights? Read More

The MCA is responsible to ensure that service providers offer transparent and competitive service to consumers whilst observing the sector specific rules the MCA is entrusted to enforce.


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Half yearly reports provide information regarding the trends and issues referred to the Authority from consumers on any of the sectors it regulates.

Communications Services

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The communication services guides provide information on the different telephony, internet, television, postal and eCommerce services offered in Malta.

Consumer Campaigns

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Educational campaigns disseminated through various media to provide consumers with information on telephony, internet, TV and postal services.