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Latest Updates

MCA Consumer Perception Survey 2020 - Bundles

Published On: Feb 17th 2021
The MCA is hereby publishing the findings of a survey gauging consumer perceptions based on their experience in purchasing bundles in Malta. Key themes relate to the composition of bundles, level of satisfaction with the service, consumer sensitivities to price changes and propensity to switch. ...

Quality of Service Parameters to be Measured by Internet Access Service Providers and Publicly Available Interpersonal Communications Providers

Published On: Dec 14th 2020
In accordance with the European Electronic Communications Code, the Malta Communications Authority (‘MCA’) will be responsible to monitor and collect systematic information about the quality of the services offered by providers of internet access services and of publicly available interpersonal communications s...

Consumer Remit

Do you know your consumer rights? Read More

The MCA is responsible to ensure that service providers offer transparent and competitive service to consumers whilst observing the sector specific rules the MCA is entrusted to enforce.

Reports

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Half yearly reports provide information regarding the trends and issues referred to the Authority from consumers on any of the sectors it regulates.

Communications Services

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The communication services guides provide information on the different telephony, internet, television, postal and eCommerce services offered in Malta.

Consumer Campaigns

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Educational campaigns disseminated through various media to provide consumers with information on telephony, internet, TV and postal services.