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Consumer Remit

From a regulatory perspective, the MCA is responsible for the overall regulation of the electronic communications services sectors, which include fixed and mobile telephony, Internet and television distribution services, that is, access to TV services, such as those offered by the local service providers. It also regulates the postal and the Maltese eCommerce sectors.

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MCA publishes service providers' mobile price comparisons
Published On: Apr 11th 2018
The MCA is committed to monitor developments in electronic communications...
MCA survey indicates a lack of awareness on the monthly cost of broadband services.
Published On: Apr 10th 2018
A new survey commissioned by the Malta Communications Authority and conducted by EMCS in the second half of 2017 shows a continued rise in the adoption of fixed broadband in Maltese homes. From the 903 respondents to the survey, 94% confirm that a fixed broadband connection is accessible from their residence, up from 77% reported in 2015.
Night time Deliveries to meet ‘right now’ demands
Published On: Apr 10th 2018
The postal market is constantly evolving, during recent years eCommerce has been instrumental in boosting the postal market and generating modernisation.  In order to facilitate this increased dema...

How Can We Help?

If you are currently experiencing any problem whilst using any of the services regulated by the MCA, we may be able to help you. If you are not satisfied with the service provider’s redress, lodge a complaint with us by filling MCA’s complaint form.

If you would like to enquire on any services regulated by the MCA, you can contact us by phone on 21336840, or send an email to customercare@mca.org.mt

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