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Latest Updates

Fault Repair Timeframes and Compensation Schemes

Published On: Nov 25th 2020
The MCA is publishing information on the different fault repair timeframes and compensation schemes published by service providers in the terms and conditions of subscriber contracts’.  This table is intended to serve as a tool for consumers to seek easily accessible information on the type of redress they shoul...

Consumer Perception Survey - Findings for Pay-Tv Services

Published On: Nov 6th 2020
The MCA is hereby publishing the findings of a consumer perceptions survey, carried out between November 2019 and April 2020, that relate to the household customer behaviour, preferences and satisfaction in the pay-Tv and broadcasting segment in Malta.  Survey findings are derived from 873 randomly selected respon...

Consumer Remit

Do you know your consumer rights? Read More

The MCA is responsible to ensure that service providers offer transparent and competitive service to consumers whilst observing the sector specific rules the MCA is entrusted to enforce.

Reports

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Half yearly reports provide information regarding the trends and issues referred to the Authority from consumers on any of the sectors it regulates.

Communications Services

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The communication services guides provide information on the different telephony, internet, television, postal and eCommerce services offered in Malta.

Consumer Campaigns

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Educational campaigns disseminated through various media to provide consumers with information on telephony, internet, TV and postal services.