Malta Communications Authority

Consumer News

MCA publishes market trends for the period January to June 2018
Published On: Feb 27th 2019

The MCA is today publishing the Communications Market Review (CMR) outlining the main developments in the first half of 2018. This publication is the latest of a series designed to outline developments concerning electronic communications and postal services in Malta. The first half of 2018 saw a positive performanc...
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Industry News

BEREC Guidelines on intra-EU communications
Published On: Mar 13th 2019

  From 15 May 2019, any retail price (excluding VAT) charged to consumers for regulated intra-EU communications shall not exceed EUR 0.19 per minute for calls and EUR 0.06 per SMS message. The new rules on retail price caps for intra-EU communications (fixed and mobile calls and SMS) are introduced by the EU Regu...
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News

Shopping Online - Processing Fees
Published On: Feb 21st 2019

When purchasing goods from abroad, end-users should be aware of additional charges that may apply such as processing fees associated with Customs, Health or Border Inspections clearance.  The below information provides a breakdown of fees that could be applicable. Importation of health and animal products: Postal items including medicines and health products may be inspected by the Port Health Office (PHO), whil...

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MCA publishes service providers' price comparisons for November 2018
Published On: Jan 17th 2019

The MCA is committed to m​onitor developments in the electronic communication markets and inform the general public on the main changes that are taking place. To this effect, the MCA is publishing pricing developments that have taken place during the month of November​.

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The Women4IT Project Launched
Published On: Dec 14th 2018

Women4IT´s aim is to develop digital competences and thereby the employability of young women at risk of exclusion from the labour market as well as to provide innovative solutions to increase the number of young women with ICT careers and women participating in the digital economy.

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Celebrating World Post Day
Published On: Oct 9th 2018

  World Post Day is celebrated annually on the 9th of October in different countries around the globe. The purpose of this day is to raise awareness amongst people towards the role of postal services in our daily lives. This day raises the profile of postal services and their contribution to global social and economic development. This date marks the anniversary of the creation of the Universal Postal Union (UP...

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The provision of call termination on individual public telephone networks at a fixed location in Malta
Published On: Dec 19th 2018

The MCA is hereby presenting its final decision on the markets for wholesale voice call termination on individual public telephone networks provided at a fixed location in Malta, in accordance with the EU regulatory framework of electronic communications networks and services.  The MCA notified the current decision to the EU Commission prior to today’s publication. The EU Commission comments letter is availabl...

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Next Generation Internet (NGI) Forum 2018
Published On: Oct 16th 2018

The Malta Communications Authority (MCA) has recently participated in the Next Generation Internet (NGI) Forum 2018 in Porto, Portugal. The event was organised by HUB4NGI in collaboration with Porto Municipality and included a mix of specialist talks, open discussions and interactive working groups. The aim of the NGI Forum was to bring together those prominent actors that, through their work in various research...

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Registered Mail - A Consultation
Published On: Oct 15th 2018

The postal services market is becoming increasingly dynamic, with ongoing challenges especially due the downward trend in traditional mail services on the one hand, and opportunities due to the growth in eCommerce-related services on the other hand.  MaltaPost plc is the provider of Universal Postal Services in Malta, and all the above aspects influence the company’s overall performance. One of the traditiona...

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Report of the Malta Communications Authority on its monitoring and findings in accordance with Article 5 of Regulation (EU) 2015/2190 concerning the European Net Neutrality Rules
Published On: Jun 28th 2018

The Malta Communications Authority (MCA) as the main authority responsible for enforcing the provisions of Regulation (EU) 2015/2120 (the ‘EU Regulation’), has prepared this report in compliance with the annual reporting obligations as specified in the EU Regulation. This report takes into consideration the MCA’s work with regards to the supervision and monitoring concerning open internet access rules as r...

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MCA International News Week 10
Published On: Mar 20th 2019

Some news Highlights from the Global Telecommunications and Postal Industries, as well as topical items and trends in Information and Communications Technology.

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MCA International News Week 9
Published On: Mar 20th 2019

Some news Highlights from the Global Telecommunications and Postal Industries, as well as topical items and trends in Information and Communications Technology.

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MCA International News Week 8
Published On: Mar 20th 2019

Some news Highlights from the Global Telecommunications and Postal Industries, as well as topical items and trends in Information and Communications Technology.

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MCA International News Week 7
Published On: Mar 20th 2019

Some news Highlights from the Global Telecommunications and Postal Industries, as well as topical items and trends in Information and Communications Technology.

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MCA news Archives

Click on one of the following links to view the section's respective news archives.

Consumers Industry International

Career Opportunities

Career Opportunity: Compliance Officer
Published On: Nov 27th 2018   -   Closing Date: Dec 31st 2018

We are looking for motivated individuals to join our dynamic team. If you think you have what it takes, then we would like to hear from you.

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Career Opportunity: Legal Advisor
Published On: Aug 3rd 2018   -   Closing Date: Jan 18th 2019

We are looking for a Legal Advisor to join our dynamic team of professionals. If you have warrant to practice as an advocate in Malta, the ability to carry out analytical and research work; and assimilate and report on findings, in excellent written and verbal English and Maltese, then get in touch.

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Career Opportunity: Policy Analyst
Published On: Oct 3rd 2018   -   Closing Date: Jan 18th 2019

We are looking for motivated individuals to join our dynamic team in the role of Policy Analyst. If you think you have what it takes, then we would like to hear from you.

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Career Opportunity: Financial Analyst (Economic)
Published On: Aug 30th 2018   -   Closing Date: Jan 31st 2019

The MCA is looking for an Financial / Economic Analyst to join our multi-disciplinary team of professionals. If you think you have the right qualities to be part of our dynamic team, then we would like to hear from you.

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Consumer Info

We have a drawn together a list of FAQ’s by subject to assist you in answering some of the most commonly asked questions about the services we regulate.

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Encountering issues related to the services regulated by us? Service provider has been contacted but the issue persists? You can lodge a complaint with the MCA by completing MCA’s complaint form.

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Enquire on any of the services regulated by the MCA related to consumer matters, by contacting the Consumer Protection team or by completing the Consumer’s enquiry form. If you would rather you can call the MCA’s offices on 21336840.

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Publications

The MCA regularly publishes a range of reports and research papers across the telecoms, postal and technology markets aimed towards industry and interested parties.

A list of our publications across all of these sectors as well as the most relevant related documents can be found in this section.