Malta Communications Authority

Consumer News

Intra-EU Communications
Published On: May 14th 2019

The MCA publishes a set of FAQ's in relation to the new EU regulation on Intra-EU Communications. Intra-EU communications refer to fixed or mobile calls and SMSs sent from your Maltese telephony subscription to any other country in the European Economic Area (EEA), which includes all the member states of the Europ...
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Industry News

Data Report Sheet (DRS) with the latest figures is published
Published On: Mar 29th 2019

​Subscriptions were up for all electronic communications services in the last quarter of 2018, figures released today by the MCA show. These figures are available in the MCA publication entitled 'Data Report Sheet (DRS)', which provides data for the period Q1 2014 to Q4 2018 on several indicators concerning the p...
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News

MCA publishes pricing developments for March 2019
Published On: Apr 18th 2019

The MCA is committed to m​onitor developments in the electronic communication markets and inform the general public on the main changes that are taking place. To this effect, the MCA is publishing pricing d​evelopments that have taken place during the months of March 2019. This presentation includes an overview of the main changes in the product line-up of local service providers alongside an overview of pric...

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The MCA registers an increase of 13% in consumer complaints in the last 6 months of 2018
Published On: Mar 29th 2019

The Malta Communications Authority (MCA) has published its report on the complaints and enquiries received during the last 6 months of 2018.  This report provides an in-depth analysis of the complaints received by the Authority during this period.  In total, the MCA received 132 complaints from subscribers of telephony, internet, and television services and those consumers who made use of the postal services,...

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The MCA registers an increase of 13% in consumer complaints in the last 6 months of 2018
Published On: Mar 29th 2019

The Malta Communications Authority (MCA) has published its report on the complaints and enquiries received during the last 6 months of 2018.  This report provides an in-depth analysis of the complaints received by the Authority during this period.  In total, the MCA received 132 complaints from subscribers of telephony, internet, and television services and those consumers who made use of the postal services,...

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Pricing developments February 2019
Published On: Mar 27th 2019

The MCA is committed to m​onitor developments in the electronic communication markets and inform the general public on the main changes that are taking place. To this effect, the MCA is publishing pricing d​evelopments that have taken place during the month of February 2019. This presentation includes an overview of the main changes in the product line-up of local service providers alongside an overview of ...

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Public stakeholder workshop on the postal sector
Published On: Apr 24th 2019

Event date: 04/06/2019 Location: Directorate General for Internal Market, Industry, Entrepreneurship and SMEs, Breydel Auditorium, Av d’Auderghem 45, 1040 Brussels Stakeholders are invited to a 1-day workshop hosted by the European Commission. This will be an opportunity to provide input to the ongoing study on user needs in the postal sector and the evaluation of the postal services directive. The aims of...

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The provision of call termination on individual public telephone networks at a fixed location in Malta
Published On: Dec 19th 2018

The MCA is hereby presenting its final decision on the markets for wholesale voice call termination on individual public telephone networks provided at a fixed location in Malta, in accordance with the EU regulatory framework of electronic communications networks and services.  The MCA notified the current decision to the EU Commission prior to today’s publication. The EU Commission comments letter is availabl...

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Next Generation Internet (NGI) Forum 2018
Published On: Oct 16th 2018

The Malta Communications Authority (MCA) has recently participated in the Next Generation Internet (NGI) Forum 2018 in Porto, Portugal. The event was organised by HUB4NGI in collaboration with Porto Municipality and included a mix of specialist talks, open discussions and interactive working groups. The aim of the NGI Forum was to bring together those prominent actors that, through their work in various research...

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Registered Mail - A Consultation
Published On: Oct 15th 2018

The postal services market is becoming increasingly dynamic, with ongoing challenges especially due the downward trend in traditional mail services on the one hand, and opportunities due to the growth in eCommerce-related services on the other hand.  MaltaPost plc is the provider of Universal Postal Services in Malta, and all the above aspects influence the company’s overall performance. One of the traditiona...

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MCA International News Week 15
Published On: May 17th 2019

Some news Highlights from the Global Telecommunications and Postal Industries, as well as topical items and trends in Information and Communications Technology.

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MCA International News Week 14
Published On: May 16th 2019

Some news Highlights from the Global Telecommunications and Postal Industries, as well as topical items and trends in Information and Communications Technology.

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MCA International News Week 13
Published On: May 16th 2019

Some news Highlights from the Global Telecommunications and Postal Industries, as well as topical items and trends in Information and Communications Technology.

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MCA International News Week 12
Published On: Apr 23rd 2019

Some news Highlights from the Global Telecommunications and Postal Industries, as well as topical items and trends in Information and Communications Technology.

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MCA news Archives

Click on one of the following links to view the section's respective news archives.

Consumers Industry International

Career Opportunities

On The Job Learning Programme
Published On: May 7th 2019   -   Closing Date: May 14th 2019

The MCA is once again launching the ‘On the job learning programme’ which is an initiative geared towards post-secondary students who wish to gain workplace experience during the summer recess with the Authority.   The Programme aims at providing an opportunity for students to start applying educational teach...

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Career Opportunity: Compliance Officer
Published On: Nov 27th 2018   -   Closing Date: Jun 17th 2019

We are looking for motivated individuals to join our dynamic team. If you think you have what it takes, then we would like to hear from you.

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Career Opportunity: Procurement & Administrative Officer
Published On: May 17th 2019   -   Closing Date: Jun 17th 2019

We are looking for a Procurement & Administrative Officer to join our dynamic team of professionals.

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Career Opportunity: Legal Advisor
Published On: Aug 3rd 2018   -   Closing Date: May 10th 2019

We are looking for a Legal Advisor to join our dynamic team of professionals. If you have warrant to practice as an advocate in Malta, the ability to carry out analytical and research work; and assimilate and report on findings, in excellent written and verbal English and Maltese, then get in touch.

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Career Opportunity: Financial Analyst (Economic)
Published On: Aug 30th 2018   -   Closing Date: May 29th 2019

The MCA is looking for an Financial / Economic Analyst to join our multi-disciplinary team of professionals. If you think you have the right qualities to be part of our dynamic team, then we would like to hear from you.

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Career Opportunity: External Relations Officer
Published On: May 10th 2019   -   Closing Date: Jun 10th 2019

The MCA is looking for an External Relations Officer to join our multi-disciplinary team of professionals. If you think you have the right qualities to be part of our dynamic team, then we would like to hear from you.

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Career Opportunity: External Relations Analyst
Published On: May 10th 2019   -   Closing Date: Jun 10th 2019

The MCA is looking for an External Relations Analyst to join our multi-disciplinary team of professionals. If you think you have the right qualities to be part of our dynamic team, then we would like to hear from you.

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Consumer Info

We have a drawn together a list of FAQ’s by subject to assist you in answering some of the most commonly asked questions about the services we regulate.

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Encountering issues related to the services regulated by us? Service provider has been contacted but the issue persists? You can lodge a complaint with the MCA by completing MCA’s complaint form.

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Enquire on any of the services regulated by the MCA related to consumer matters, by contacting the Consumer Protection team or by completing the Consumer’s enquiry form. If you would rather you can call the MCA’s offices on 21336840.

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Publications

The MCA regularly publishes a range of reports and research papers across the telecoms, postal and technology markets aimed towards industry and interested parties.

A list of our publications across all of these sectors as well as the most relevant related documents can be found in this section.