Malta Communications Authority

Consumer News

Consumer complaints rise by 4% in the first 6 months of 2018
Published On: Oct 8th 2018

The Malta Communications Authority (MCA) has published its report on the complaints and enquiries received during the first 6 months of 2018.  This report provides an in-depth analysis of the complaints received by the Authority during this period.  In total, the MCA received 117 complaints from subscribers of te...
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Industry News

Budding Rockstars 2018 - youths turn tech entrepreneurs for a day
Published On: Nov 12th 2018

The 2018 edition of Budding Rockstars was held on Thursday 8th November at the Grand Hotel Excelsior, Valletta.
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News

Celebrating World Post Day
Published On: Oct 9th 2018

  World Post Day is celebrated annually on the 9th of October in different countries around the globe. The purpose of this day is to raise awareness amongst people towards the role of postal services in our daily lives. This day raises the profile of postal services and their contribution to global social and economic development. This date marks the anniversary of the creation of the Universal Postal Union (UP...

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Data Report Sheet (DRS) with the latest figures is published
Published On: Oct 3rd 2018

As part of an ongoing series of publications designed to pinpoint developments in electronic communications and post for Malta, the MCA has today published the Data Report Sheet (DRS) with the latest figures covering the period Q1 2014 to Q2 2018. The electronic communications subscriber base expanded rapidly during the first half of 2018 and exhibited further changes in consumption trends. In the case of mobile...

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72% of users with a smartphone making use of OTT Services
Published On: Jul 19th 2018

A perceptions survey on mobile telephony commissioned by the Malta Communications Authority and conducted by EMCS in the second half of 2017 shows that 97% of residential end-users had a mobile telephony subscription. An increasing share of end-users are subscribing to post-paid plans, with the share of respondents reporting such a subscription rising by 13 percentage points from 2015 to 2017. Post-paid subscript...

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Unexpected and missed calls from overseas numbers
Published On: Jul 9th 2018

  Reports from consumers receiving unexpected and missed calls from unknown foreign numbers are becoming quite common around the world.  Consumers calling back on these numbers frequently report that they are kept on the line and afterwards discover that they were being charged for higher international rate services. Several users in Malta are reporting on various social media channels that they received alleg...

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Next Generation Internet (NGI) Forum 2018
Published On: Oct 16th 2018

The Malta Communications Authority (MCA) has recently participated in the Next Generation Internet (NGI) Forum 2018 in Porto, Portugal. The event was organised by HUB4NGI in collaboration with Porto Municipality and included a mix of specialist talks, open discussions and interactive working groups. The aim of the NGI Forum was to bring together those prominent actors that, through their work in various research...

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Registered Mail - A Consultation
Published On: Oct 15th 2018

The postal services market is becoming increasingly dynamic, with ongoing challenges especially due the downward trend in traditional mail services on the one hand, and opportunities due to the growth in eCommerce-related services on the other hand.  MaltaPost plc is the provider of Universal Postal Services in Malta, and all the above aspects influence the company’s overall performance. One of the traditiona...

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Report of the Malta Communications Authority on its monitoring and findings in accordance with Article 5 of Regulation (EU) 2015/2190 concerning the European Net Neutrality Rules
Published On: Jun 28th 2018

The Malta Communications Authority (MCA) as the main authority responsible for enforcing the provisions of Regulation (EU) 2015/2120 (the ‘EU Regulation’), has prepared this report in compliance with the annual reporting obligations as specified in the EU Regulation. This report takes into consideration the MCA’s work with regards to the supervision and monitoring concerning open internet access rules as r...

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National Roadmap for the UHF band between 470 - 790 MHz
Published On: Jun 28th 2018

In line with Decision (EU) 2017/899, the MCA is publishing the National Roadmap for the UHF band between 470 – 790 MHz.

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MCA International News Week 38
Published On: Nov 8th 2018

Some news Highlights from the Global Telecommunications and Postal Industries, as well as topical items and trends in Information and Communications Technology.

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MCA International News Week 37
Published On: Oct 29th 2018

Some news Highlights from the Global Telecommunications and Postal Industries, as well as topical items and trends in Information and Communications Technology.

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MCA International News Week 36
Published On: Oct 22nd 2018

Some news Highlights from the Global Telecommunications and Postal Industries, as well as topical items and trends in Information and Communications Technology.

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MCA International News Week 35
Published On: Oct 11th 2018

Some news Highlights from the Global Telecommunications and Postal Industries, as well as topical items and trends in Information and Communications Technology.

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MCA news Archives

Click on one of the following links to view the section's respective news archives.

Consumers Industry

Career Opportunities

Career Opportunity: Legal Advisor
Published On: Aug 3rd 2018   -   Closing Date: Oct 31st 2018

We are looking for a Legal Advisor to join our dynamic team of professionals. If you have warrant to practice as an advocate in Malta, the ability to carry out analytical and research work; and assimilate and report on findings, in excellent written and verbal English and Maltese, then get in touch.

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Career Opportunity: Systems Support Executive
Published On: Sep 26th 2018   -   Closing Date: Oct 26th 2018

We are looking for motivated individuals to join our dynamic team in the role of Systems Support Executive. If you think you have what it takes, then we would like to hear from you.

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Career Opportunity: Financial Analyst (Economic)
Published On: Aug 30th 2018   -   Closing Date: Oct 31st 2018

The MCA is looking for an Financial / Economic Analyst to join our multi-disciplinary team of professionals. If you think you have the right qualities to be part of our dynamic team, then we would like to hear from you.

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Career Opportunity: Policy Analyst
Published On: Oct 3rd 2018   -   Closing Date: Nov 3rd 2018

We are looking for motivated individuals to join our dynamic team in the role of Policy Analyst. If you think you have what it takes, then we would like to hear from you.

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Consumer Info

We have a drawn together a list of FAQ’s by subject to assist you in answering some of the most commonly asked questions about the services we regulate.

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Encountering issues related to the services regulated by us? Service provider has been contacted but the issue persists? You can lodge a complaint with the MCA by completing MCA’s complaint form.

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Enquire on any of the services regulated by the MCA related to consumer matters, by contacting the Consumer Protection team or by completing the Consumer’s enquiry form. If you would rather you can call the MCA’s offices on 21336840.

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Publications

The MCA regularly publishes a range of reports and research papers across the telecoms, postal and technology markets aimed towards industry and interested parties.

A list of our publications across all of these sectors as well as the most relevant related documents can be found in this section.