Consumer News

Consumer complaints rise by 4% in the first 6 months of 2018
Published On: Oct 8th 2018

The Malta Communications Authority (MCA) has published its report on the complaints and enquiries received during the first 6 months of 2018.  This report provides an in-depth analysis of the complaints received by the Authority during this period.  In total, the MCA received 117 complaints from subscribers of te...
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Industry News

Postal Article Forwarding Services (PAFS) - Regulating the delivery of postal articles
Published On: Nov 16th 2018

When items are purchased online from retailers overseas the delivery to the consumer in Malta is dependent on the options made available by the retailer. The retailer may provide for the delivery of items via a cross-border postal service or in some cases cross-border delivery may not be an option at all (i.e. deli...
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News

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Consumer Info

We have a drawn together a list of FAQ’s by subject to assist you in answering some of the most commonly asked questions about the services we regulate.

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Encountering issues related to the services regulated by us? Service provider has been contacted but the issue persists? You can lodge a complaint with the MCA by completing MCA’s complaint form.

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Enquire on any of the services regulated by the MCA related to consumer matters, by contacting the Consumer Protection team or by completing the Consumer’s enquiry form. If you would rather you can call the MCA’s offices on 21336840.

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Publications

The MCA regularly publishes a range of reports and research papers across the telecoms, postal and technology markets aimed towards industry and interested parties.

A list of our publications across all of these sectors as well as the most relevant related documents can be found in this section.