Quality of Service (QoS) Parameters to be Measured by Providers of Internet Access Services (IAS) and Publicly Available Interpersonal Communications Services (PA-ICS)

This Decision Notice establishes the Quality of Service (QoS) parameters to be measured by providers.

The proposed QoS parameters to be measured by providers include:

• Supply Time for Initial Connection 
• Fault Rate per Access Line 
• Fault Repair Time 
• Bill Correctness Complaints 
• Response Time for Operator Services 
• Number of customer complaints 
• Customer complaints resolution time 

Additionally, this Decision Notice requires providers to publish information on the performance of certain QoS parameters measured, including the format, frequency and method of publication. The Decision Notice can be accessed from this link.