Roaming - Will I be informed on how much calls, SMSs and data will cost whilst roaming?

Yes, when you first arrive in a foreign country or while on a ship or plane, you will automatically receive a welcome notification (generally by SMS) including basic personalised roaming charges that apply when making and receiving calls (when applicable), sending of SMSs and data. When you are roaming in the EU/EEA, this notification will also include the following information:

• A free-of-charge number you can contact to obtain more information;
• Information on the possibility to access the 112 emergency number free of charge;
• A link to access, free of charge, a webpage accessible to persons with disabilities and which includes information on the alternative means of access to emergency services;
• A link to access, free of charge, a webpage with information on the availability of public warning systems in the EU/EEA. Where public warning mobile apps are deployed, the webpage information is to include a link to the mobile app and instructions on how to download the mobile app; and
• A link to access, free of charge, a webpage with information on the potential risk of increased charges due to the use of value-added services (freephone, premium rate and shared cost services) whilst roaming. This webpage will also include information on numbering ranges of EU/EEA countries used for value-added services.

Should you not wish to receive the welcome notification referred to above, you can opt-out at any time free of charge by contacting your mobile service provider. Nonetheless, you can opt-back in at any time free of charge.

Note: Roaming pricing related notifications should be sent by your service provider even when travelling outside the EU/EEA or while on a ship or plane.