Event: Safeguarding Consumers’ Confidence in Digital Communications
Attendance is by invitation and prior registration only. Unregistered attendees will not be admitted to the venue.Description of Seminar
The Malta Communications Authority (MCA) is organising a half day seminar entitled ‘Safeguarding Consumers’ Confidence in Digital Communications’, bringing together regulators, policymakers, consumer bodies, industry representatives and public authorities to examine key consumer protection challenges in today’s digital communications environment.
The seminar will address consumer protection issues at both national and EU level, with a focus on transparency, quality of service, digitalisation, AI driven services and the growing threat of scams. As part of the programme, the MCA will present findings from its latest Quality of Experience survey, offering insights into how consumers in Malta perceive service quality, fairness and transparency, including billing practices, customer support, bundled services, overall satisfaction and scam awareness, while highlighting key trends and areas requiring further attention.
Through keynote addresses, fireside chats and panel discussions, the seminar aims to foster informed dialogue and collaboration among key stakeholders. By encouraging shared responsibility and forward looking regulatory thinking, the event seeks to contribute to strengthening consumer protection, enforcement, awareness raising and support for vulnerable users in a rapidly evolving digital communications landscape.
Speaker biographies will be available soon.