Roaming - How can I start benefitting from the RLAH?
Answer
The Roaming Regulation requires that all mobile service providers offer you the RLAH tariff whether you are a pre-paid or a post-paid customer. It is important to note that:
- You will automatically benefit from this tariff, unless you choose a different roaming package with different tariffs for calls, SMS or data consumed in an EU/EEA country;
- Your mobile service provider may offer other roaming packages, in addition to the RLAH tariff. Such packages may exceed the RLAH charges, but on the other hand, the package may be more beneficial to your specific requirements. Hence, it is advisable to visit the service providers’ website or contact them before you travel abroad; and
- You may switch to or from the RLAH from/to another tariff at any time free of charge. A request from your part to switch shall be carried out within one working day from receipt of your request, and without any other conditions or restrictions other than for roaming.