As part of our ongoing commitment to provide relevant, accurate and timely information on the electronic communications markets and related products and services, we periodically publish reports on complaints and enquiries received and end-user related actions taken by the Authority.
Reports
Oct 26th 2017 End User Half Yearly Report
The MCA has published its report on the complaints and enquiries received during the first six months of 2017.Feb 22nd 2017 End User Half Yearly Report
The MCA has published its report on the complaints received during the last six months of 2016. The report also provides information on enforcement actions and initiatives undertaken by the MCA during this period.Oct 7th 2016 End User Half Yearly Report
The MCA has published its report on the complaints received during the first six months of 2016.Jun 8th 2016 End User Half Yearly Report
The MCA has published its report on the complaints received during the last six months of 2015.Oct 19th 2015 End User Half Yearly Report
The MCA has published its report on the complaints received during the first six months of 2015.Mar 13th 2015 End User Half Yearly Report
This report provides an analysis of the complaints received by the Authority during the second half of 2014. In total during this period, the Authority received a total of 240 complaints. In addition it also received 243 enquiries and requests for information.