As part of our ongoing commitment to provide relevant, accurate and timely information on the electronic communications markets and related products and services, we periodically publish reports on complaints and enquiries received and end-user related actions taken by the Authority.
Reports
Oct 19th 2015 End User Half Yearly Report
The MCA has published its report on the complaints received during the first six months of 2015.Mar 13th 2015 End User Half Yearly Report
This report provides an analysis of the complaints received by the Authority during the second half of 2014. In total during this period, the Authority received a total of 240 complaints. In addition it also received 243 enquiries and requests for information.Aug 29th 2014 End User Half Yearly Report
During the first half of 2014, the MCA received 155 complaints. This report provides an analysis of these complaints and also provides information on enforcement actions and related monitoring activities undertaken by the MCA during this period.Mar 18th 2014 End User Half Yearly Report
This report provides an analysis of the complaints and enquiries received by the MCA in the second half of 2013 and also focuses on enforcement actions and related monitoring activities undertaken by the MCA during this period.Sep 11th 2013 End User Half Yearly Report
This report provides an analysis of the complaints and enquiries received by the MCA in the first half of 2013 and also focuses on enforcement actions and related monitoring activities undertaken by the MCA during this period.Mar 18th 2013 End User Half Yearly Report
This report provides an analysis of the complaints and enquiries received by the MCA in the second half of 2012 and also focuses on enforcement actions and related monitoring activities undertaken by the MCA during this period.