Complaints Terms and Conditions
By filling in the complaint form I am hereby granting my consent to the Consumer Affairs Section to consider and I confirm that:
I have read and understood the way the Consumer Complaint Section at MCA operates and the extent to which the MCA may help me with my complaint.
The MCA has my authorisation to contact the service provider with whom I have a dispute and to request copies of any documentation relating to my complaint.
I am aware that the MCA will need to handle personal data about me, which could include sensitive information, in order to deal with my complaint effectively.
I am aware that the MCA may need to exchange information about my complaint with other organizations.
I am aware that the MCA handles complaints in a different way from courts, not usually requiring people to attend hearings in person but resolving disputes by correspondence/meetings.
I am aware that the MCA may use the facts in my complaint as an example of where things can go wrong, but it will always respect my privacy and keep my personal data strictly confidential, except as authorized above for the purpose of handling my complaint.
I am aware that any personal data found in this form is protected by the provisions of the Data Protection Act (Cap. 440) and of the General Data Protection Regulation (Regulation(EU) 2016/679) and that the Consumer Affairs Section shall solely process this data for the purpose of this complaint and shall undertake to implement all the appropriate measures and safeguards for the purpose of protecting the confidentiality and integrity of all data processed.
I hereby certify and confirm that to the best of my knowledge, the information furnished in the complaint form is true, accurate, correct and complete.