Note: The Authority has received a request from an interested stakeholder to extend the deadline for submissions of feedback to MCA's proposed decision on 'Itemised Billing' to the 19th of July 2013. The Authority has agreed to this request and is hereby amending the deadline for submissions of feedback accordingly.
The Authority considers itemised bills to be a tool that allows subscribers to verify and control charges incurred and to adequately monitor their usage and expenditure. The increase in the use of mobile telephony services, as well as the introduction of new services such as mobile data, has resulted in significantly more complex itemised bills.
In the past months the Authority has, therefore, been closely monitoring the provision of itemised bills in the telecoms sector. While the Authority considers that detailed itemised bills could be required by subscribers in some instances, the Authority is of the opinion that the provision of a more basic level of itemised bill could better assist end-users to monitor their usage and expenditure on a regular basis.
By means of this document, the Authority is therefore consulting on the following:
- The minimum level of information to be included in the ‘basic level itemised bill’;
- The information that is to be included in the ‘detailed itemised bill ’; and
- The provision and format of the ‘basic level itemised bill’ and ‘detailed itemised bill'.
The MCA looks forward to receiving responses from all stakeholders in relation to the proposed measures. The Authority will review and fully take into account all responses and issue its decision notice as soon as possible.
Responses to this consultation must be received by 5.00pm on Friday, 19th July 2013.
Friday, July 19, 2013