The postal market is constantly evolving, during recent years eCommerce has been instrumental in boosting the postal market and generating modernisation. In order to facilitate this increased demand on the sector operators have been responding by providing add-on services.
As per latest study by ParcelHero, an eCommerce delivery specialist, in 2018 consumers can expect to see the launch of late night deliveries. This new provision is prompted in order to capitalise on the trend in late night online shopping and the expectations of consumers to receive deliveries ‘right now’.
To capture this market, delivery companies need to react accordingly and offer deliveries beyond usual working hours. Challenges that arise with this provision are, determining the latest acceptable delivery times for customers and driver scheduling.