End-User Affairs: Half Yearly Report (January - June 2024)
This report provides an analysis of the complaints received by the Authority during this period. In total, the MCA received 47 complaints. The complaints lodged with the Authority during this period, related predominantly to quality of service and service provision followed by billing and charges issues, termination and switching of services and contractual matters. During this period the Authority also received 338 requests for information.
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