End-User Affairs: Half Yearly Report (January – June 2020)

This report provides an analysis of the complaints received by the Authority during this period. In total, the MCA received 73 complaints. 96% of the complaints received were closed within 20 working days. The complaints lodged with the Authority during this period, related predominantly to quality of service and billing issues. During this period the Authority also received 404 requests for information.

MCA Reference: