Published On: Jun 16th 2020 Fixed TelephonyThe MCA is hereby publishing the results of a survey it carried out in the third quarter of 2019, in order to gauge consumer perceptions and satisfaction levels with regard to fixed telephony services provided in Malta
Published On: Jun 11th 2020 Mobile ServicesThe MCA is hereby publishing the results of a survey it carried out in the fourth quarter of 2019, focusing on the experience of expats living in Malta in order to gauge their experience of local mobile telephony services.
Published On: May 6th 2020 Data Report SheetThe MCA is hereby updating its series of Data Report Sheet ('DRS') publications with a report covering the period Q1 2015 to Q4 2019.
Published On: May 5th 2020 EcommerceeBiznify - Free online Training programme launched
Published On: Apr 1st 2020 Mobile ServicesThe MCA is hereby publishing the mobile telephony survey findings gauging consumer perceptions of mobile telephony services offered in Malta. The relevant survey was carried out in 2019, in an environment that was completely different to that we are experiencing at the moment. The relevant survey highlights on many areas where the sector works in the best interests of consumers, particularly when it comes to the quality of service and measures to address complaints by the end user. The MCA acknowledges that the current situation may be a testing period for the sector’s providers in this respect, particularly as it adapts to the different needs and requirements that are emerging with a large population working from home and schools closed. It therefore commends any measures that are taken by service providers to support customers and to ensure that the overall positive results observed in normal times are maintained.
Published On: Mar 17th 2020 End User Half Yearly ReportThe Malta Communications Authority (MCA) has published its report on the complaints and enquiries received during the last six months of 2019. This report provides an analysis of the complaints received by the Authority during this period.