PUBLICATIONS

Published On: Apr 1st 2020 Mobile Services

The MCA is hereby publishing the mobile telephony survey findings gauging consumer perceptions of mobile telephony services offered in Malta. The relevant survey was carried out in 2019, in an environment that was completely different to that we are experiencing at the moment. The relevant survey highlights on many areas where the sector works in the best interests of consumers, particularly when it comes to the quality of service and measures to address complaints by the end user. The MCA acknowledges that the current situation may be a testing period for the sector’s providers in this respect, particularly as it adapts to the different needs and requirements that are emerging with a large population working from home and schools closed. It therefore commends any measures that are taken by service providers to support customers and to ensure that the overall positive results observed in normal times are maintained.

Published On: Nov 29th 2019 Broadband Internet

.... *A brief overview of findings for a perception survey* .. */Fieldwork carried out in June to July 2019/* *Main survey findings* The MCA is hereby publishing the findings of a survey gauging consumer perceptions of fixed broadband services offered in Malta. Survey findings shed light on the level of satisfacti...

Published On: Nov 19th 2019 Small Business

The Malta Communications Authority (MCA) is today publishing the results of its latest business perception survey. The survey was carried out using a sample of 390 respondents which is representative of the Maltese business community (i.e. composed mainly of microenterprises engaging between 1-9 employees). All interviews were carried out between January and February 2019 over the telephone with the person responsible for handling the mail of each respective organisation. The random sampling procedure was used for the choice of respondents.

Published On: Jun 27th 2019 Large Bulk Mailers

MCA Perceptions Survey - Postal Services - Large Bulk Mailers

Published On: Feb 26th 2019 Household

The Malta Communications Authority (MCA) is  publishing the results of a Household Perception Survey carried out between July and August 2018. The following are some of the main findings of the study, based on telephone interview responses of 500 households. The survey results confirm the trend of declining demand...

Published On: Sep 4th 2018 Ecommerce

The Malta Communications Authority (MCA), which falls under the Parliamentary Secretariat for Financial Services, Digital Economy and Innovation within the Office of the Prime Minister, and is responsible for overseeing the eCommerce sector in Malta and for the Malta Cloud Forum, had the pleasure of collaborating w...

Pages