PUBLICATIONS

Published On: Jun 11th 2020 Mobile Services

The MCA is hereby publishing the results of a survey it carried out in the fourth quarter of 2019, focusing on the experience of expats living in Malta in order to gauge their experience of local mobile telephony services.

Published On: Apr 29th 2020 News

Implementing Article 113 of the European Electronic Communications Code (EECC) with regard to the interoperability of car radio receivers - Response to Consultation

Published On: Apr 29th 2020 Decision

Response to Consultation - Implementing Article 113 of the European Electronic Communications Code (EECC) with regard to the interoperability of car radio receivers

Published On: Apr 20th 2020 News

.... COVID-19 – Useful Information for Telecoms Consumers Health Authorities are urging the general public to remain indoors as much as possible in order to contain the spread of COVID-19.  We understand that some customers, particularly those accustomed with visiting service providers’ outlets to settle their...

Published On: Apr 8th 2020 News

Covid-19: Efforts by the local communication services operators     [1] [1] https://www.mca.org.mt/sites/default/files/Covid-19%20article.pdf ...

Published On: Apr 1st 2020 Mobile Services

The MCA is hereby publishing the mobile telephony survey findings gauging consumer perceptions of mobile telephony services offered in Malta. The relevant survey was carried out in 2019, in an environment that was completely different to that we are experiencing at the moment. The relevant survey highlights on many areas where the sector works in the best interests of consumers, particularly when it comes to the quality of service and measures to address complaints by the end user. The MCA acknowledges that the current situation may be a testing period for the sector’s providers in this respect, particularly as it adapts to the different needs and requirements that are emerging with a large population working from home and schools closed. It therefore commends any measures that are taken by service providers to support customers and to ensure that the overall positive results observed in normal times are maintained.

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