PUBLICATIONS

Published On: Apr 1st 2020 Mobile Services

The MCA is hereby publishing the mobile telephony survey findings gauging consumer perceptions of mobile telephony services offered in Malta. The relevant survey was carried out in 2019, in an environment that was completely different to that we are experiencing at the moment. The relevant survey highlights on many areas where the sector works in the best interests of consumers, particularly when it comes to the quality of service and measures to address complaints by the end user. The MCA acknowledges that the current situation may be a testing period for the sector’s providers in this respect, particularly as it adapts to the different needs and requirements that are emerging with a large population working from home and schools closed. It therefore commends any measures that are taken by service providers to support customers and to ensure that the overall positive results observed in normal times are maintained.

Published On: Mar 17th 2020 News

The Malta Communications Authority (MCA) has published its report on the complaints and enquiries received during the last six months of 2019. This report provides an analysis of the complaints received by the Authority during this period.

Published On: Mar 17th 2020 End User Half Yearly Report

The Malta Communications Authority (MCA) has published its report on the complaints and enquiries received during the last six months of 2019. This report provides an analysis of the complaints received by the Authority during this period.

Published On: Mar 3rd 2020 News

In an ever more interconnected world, consumers are becoming increasingly dependent on internet, TV, fixed and mobile services.  Whenever they encounter any difficulties with their services, consumers expect to have easy access to their service provider's support channels and to obtain prompt redress. Along the y...

Published On: Nov 29th 2019 Broadband Internet

.... *A brief overview of findings for a perception survey* .. */Fieldwork carried out in June to July 2019/* *Main survey findings* The MCA is hereby publishing the findings of a survey gauging consumer perceptions of fixed broadband services offered in Malta. Survey findings shed light on the level of satisfacti...

Published On: Nov 4th 2019 Monthly Pricing Developments

The MCA is committed to monitor developments in the electronic communication markets and inform the general public on the main changes that are taking place.

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