Complaints Terms and Conditions

By filling in the complaint form you are confirming that:

• You have read and understood the way the Consumer Complaint Section at MCA operates and the extent to which the MCA may help you with your complaint.
   
• The MCA has your authorization to contact the service provider or operator with whom you have a dispute and to request copies of any documentation relating to your complaint.
   
• We will need to handle personal details about you, which could include sensitive information, in order to deal with your complaint effectively.
   

• We may need to exchange information about your complaint with other organizations.
   
• We handle complaints in a different way from courts, not usually requiring people to attend hearings in person but resolving disputes by correspondence/meetings.
   
• MCA may use the facts in your complaint as an example of where things can go wrong, but it will always respect your privacy and keep your personal information strictly confidential, except as authorized above.
   
• You hereby certify and confirm that to the best of your knowledge, the information furnished in the complaint form is true, accurate, correct and complete.