Electronic Communications - What factors should I consider when subscribing to an electronic communications service?
Answer
Mobile telephony
- Decide whether you prefer to subscribe to a pre-paid service (with top-up cards) or a post-paid service (a signed contract having a specific duration).
- If you intend to buy a mobile phone from a service provider, check whether it is network locked or SIM card locked. In both cases, it is important to identify the applicable charges should you decide to unlock the phone.
- Before selecting a mobile package you should consider your usage pattern. For example, certain service providers offer packages for those who use mostly mobile date, SMS services or calls. There are also add-on bundles which can be purchased.
Fixed telephony
- Decide whether you prefer to subscribe to a pre-paid service (with top-up cards) or a post-paid service (a signed contract having a specific duration).
- Take note of the various time bands: peak and off-peak bands used by the service provider, if any, as these may differ from one service provider to another.
- Calls made to numbers starting with the prefix '800 X XXXX', referred to as 'freephone' numbers are not charged if the call originates from a fixed telephony line. Nevertheless, you may incur a charge for calls made from your mobile.
TV
- Check the TV channel line up as this differs from one package to another as well as from one service provider to another. This is subject to commercial negotiations between the service providers, broadcasters and other content providers.
- Check for any add-on services which may be offered by service providers, which normally include movies and sports packages.
- High Definition (HD) content may also be available; however in order to view such channels you require a television set that supports HD format as well as an HD set-top box.
Internet
- Look out for the Internet speed especially the typical speed range (TSR).
- Check whether any download limits are applicable.
- Review any traffic management policies which the service provider may apply in case of network congestion.