Before travelling abroad, it is very important that you contact your mobile service provider and check:

• whether your subscription allows roaming in the destination country; 
• how much you will be charged when using your phone in the destination country, including voice calls, SMS, access to the Internet, and use of voicemail;
• which foreign operator network best fits your needs and, when travelling outside the EU/EEA, offers the cheapest roaming rates, and how to manually choose your preferred foreign operator network; and 
• how to activate and make use of other important services (voicemail, call diverts, network selection) while roaming and the charges involved.

Note: Make sure you take note of the below information, in case your phone is lost or stolen while you are travelling.

• Your mobile handset serial number (IMEI number) generally located underneath the battery of your mobile phone, it can also be retrieved by pressing *#06# on your handset; and
• Your mobile service provider customer care number.