Number portability - What are my rights and obligations during and after the porting process?
Answer
- You should be provided with a copy of the signed porting form when you raise a porting request. This document includes important information on your new subscription and relative rights and obligations. It may also be requested by the service provider or the Malta Communications Authority to resolve any issues that you may come across during or after the porting process.
- Porting should normally take no longer than one (1) working day. In the case of fixed number portability, this one (1) working day applies from the time that your new provider is ready to commence service provision, that is, the installation of the new fixed line has been successfully completed. Other exceptions may apply in certain cases.
- When you port your number, you are tied to the new service provider for a minimum period of two (2) months from when your number was effectively ported.
- If the porting process fails, you should be able to retain the service with your current service provider, on the same terms and conditions previously offered. In cases where the failure is due to a rejection by your current service provider, you should be informed by your desired service provider of any shortcomings that may need to be rectified from your end in order to retry the porting process.