General - What are the steps to take when lodging a complaint with the service provider?
Answer
- Where possible, lodge a complaint in writing, explaining your problem clearly and specifying how you expect the service provider to resolve your complaint.
- State your name and relevant contact details.
- Support your case with copies of any relevant documentation. Remember you should always retain the original copies of any correspondence or official documentation such as contracts and bills.
- Identify the service providers representative/s you are dealing with, including date and time of your interactions.
- Always keep a copy of any written communications you have exchanged with the service provider.
- Ask for action within a specific and reasonable period.