Review of QoS Targets and Requirements to be achieved by MaltaPost plc.

This decision document revises the Quality of Service (QoS) targets, to be achieved by MaltaPost for the following three year period. The MCA is also reviewing the QoS target for the single piece priority mail and bulk mail to cater also for loss an

The MCA is also directing MaltaPost to review its code of practice ("Committed to Customer Care") and for MaltaPost to submit a more detailed annual report on the complaints received including any emerging and recurring issues and actions taken to correct them.

MCA Reference: