Installation of Services: What you need to know

When comparing offers for the provision of a fixed telephony, internet and/or TV service, an important aspect to be considered is the installation.  In certain instances, the installation of a service/s may come at a cost.  This is because most of the service providers need to send one of their technicians to the customers’ premises to lay out the necessary wiring in order to install new service/s. Having said this, a number of offers made available by service providers may apply discounts or may provide installation services for free to subscribers.

It is therefore always advisable that consumers enquire with the service provider about any charges that may apply before subscribing to a service/s.  In order to assist consumers, the MCA has gathered the installation charges applied by different service providers in a comparative table:

Besides being aware of any applicable installation costs, consumers are also advised to seek information on the timeframes required to have the services installed.  Timeframes could vary depending, amongst others, on the location of the premises where the services need to be installed; any permits that may need to be obtained to conduct works; weather conditions; and the number of installation requests made at the time of order.  Some services offered by some providers can be self-installed and in such cases subscribers would be required to collect the equipment from one of the service providers’ outlets.

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