End-User Affairs: Half Yearly Report (July - December 2025)

This report mainly provides an analysis of the complaints received by the Authority during this period. In total, the MCA received 55 complaints. The complaints lodged with the Authority during this period, related predominantly to billing followed by quality of service, termination and switching of services and contractual matters. During this period the Authority also received 285 requests for information. 

To complement this report, the MCA has also published a short information sheet highlighting the key findings. This summary is designed to provide stakeholders and end-users with a quick snapshot of the main insights observed during the reporting period.