Insights into Buying Behaviour Attitudes - Internet & eCommerce Use by Consumers Survey 2021
Published On: Apr 8th 2021
The latest study carried out by the Malta Communications Authority looks into
how consumption patterns utilising eCommerce are evolving, especially amidst
turbulent times. The research detected a 2% increase in Internet usage in
2020, when compared to the previous survey in 2016. According to the study,
82% of Inte...
Annual Plan 2021
Published On: Mar 12th 2021
This document represents the MCA's Annual Plan 2021. It sets out the priority
work-streams and related individual tasks that the MCA will be conducting
during 2021. The Annual Plan is reflective of the MCA’s Strategy Update
covering the period 2021 - 2023.
...
Strategy Update for 2021 - 2023
Published On: Mar 12th 2021
This document provides a rolling update of the MCA's strategic direction for
the period 2021 - 2023. It contains a validation of established strategic
thrusts and includes any new developments that are envisaged as having a
significant impact during the plan period.
...
Update of the National eCommerce Strategy
Published On: Oct 29th 2020
As we approach the end of the term of the National eCommerce Strategy 2014
– 2020, the Malta Communications Authority has kick-started the process
that will lead to the formulation of a revised strategy for the upcoming
period. The Authority is embarking on a number of intelligence-gathering
activities to gain in...
Remote Identification Procedures, Electronic Trust Services Regulations, 2020
Published On: Oct 16th 2020
A QTSP before making use of a remote identification procedure, is required to
submit to the MCA a conformity assessment report (‘CAR’) issued by a CAB,
which report must confirm that the QTSP provides equivalent assurance in
terms of physical presence and meets all the requirements as stated in the
draft regula...
End-User Affairs: Half Yearly Report (January – June 2020)
Published On: Sep 15th 2020
This report provides an analysis of the complaints received by the Authority
during this period. In total, the MCA received 73 complaints. 96% of the
complaints received were closed within 20 working days. The complaints lodged
with the Authority during this period, related predominantly to quality of
service and b...