End-User Affairs: Half Yearly Report (July – December 2021)
Published On: Apr 8th 2022
This report provides an analysis of the complaints received by the Authority
during this period. In total, the MCA received 85 complaints. 98% of the
complaints received were closed within 20 working days. The complaints lodged
with the Authority during this period, related predominantly to quality of
service follo...
Guidelines on Platform to Business Regulation
Published On: Nov 3rd 2021
.... Guidelines further to publication of the Online Intermediation Services
for Business Users (Enforcement Measures) Regulations, 2021 (hereafter
‘the Regulations’)
*1.What is the purpose of these Regulations*
The purpose is twofold:
(a) to have in place enforcement tools whereby a business user ...
Public Consultation - Review of the Web Accessibility Directive
Published On: Oct 14th 2021
An estimated 100 million people in the EU have some form of disability and
face numerous daily accessibility challenges. In an ever-increasing digital
dependant world, inclusion requires that the Web is made accessible to
everyone, and that disability should not impact the basic human right of
having equal access t...
MCA 2020 Annual Report
Published On: Oct 7th 2021
The MCA has published its 2020 Annual Report, showcasing the work and
activity performed by the Authority throughout the year, as well as its
Financial Statements.
...
Press Release - Recognition of Qualified Electronic Signatures (‘QES’)
Published On: Aug 17th 2021
Increasing use is being made of qualified electronic signatures (hereafter
‘QES’). This has become even more prevalent with the advent of the
COVID-19 pandemic which has made digital signing even more pertinent.
A QES is made with a qualified certificate used for identifying the signer.
Such a certificate iss...
Insights into the use of Digital: Internet & eCommerce Use by Business Survey 2021
Published On: Aug 4th 2021
The Internet & eCommerce Use by Business Survey 2021 seeks to assess the
level of digitalisation amongst the local business community as it makes
headway in its digital transformation journey.
The survey was conducted through CATI between December 2020 and January 2021.
431 businesses across Malta and Gozo were int...