eCommerce News

Insights into Buying Behaviour Attitudes - Internet & eCommerce Use by Consumers Survey 2021
Published On: Apr 8th 2021
The latest study carried out by the Malta Communications Authority looks into how consumption patterns utilising eCommerce are evolving, especially amidst turbulent times. The research detected a 2% increase in Internet usage in 2020, when compared to the previous survey in 2016. According to the study, 82% of Inte...
Annual Plan 2021
Published On: Mar 12th 2021
This document represents the MCA's Annual Plan 2021. It sets out the priority work-streams and related individual tasks that the MCA will be conducting during 2021. The Annual Plan is reflective of the MCA’s Strategy Update covering the period 2021 - 2023. ...
Strategy Update for 2021 - 2023
Published On: Mar 12th 2021
This document provides a rolling update of the MCA's strategic direction for the period 2021 - 2023. It contains a validation of established strategic thrusts and includes any new developments that are envisaged as having a significant impact during the plan period. ...
Update of the National eCommerce Strategy
Published On: Oct 29th 2020
As we approach the end of the term of the National eCommerce Strategy 2014 – 2020, the Malta Communications Authority has kick-started the process that will lead to the formulation of a revised strategy for the upcoming period. The Authority is embarking on a number of intelligence-gathering activities to gain in...
Remote Identification Procedures, Electronic Trust Services Regulations, 2020
Published On: Oct 16th 2020
A QTSP before making use of a remote identification procedure, is required to submit to the MCA a conformity assessment report (‘CAR’) issued by a CAB, which report must confirm that the QTSP provides equivalent assurance in terms of physical presence and meets all the requirements as stated in the draft regula...
End-User Affairs: Half Yearly Report (January – June 2020)
Published On: Sep 15th 2020
This report provides an analysis of the complaints received by the Authority during this period. In total, the MCA received 73 complaints. 96% of the complaints received were closed within 20 working days. The complaints lodged with the Authority during this period, related predominantly to quality of service and b...

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