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Quality of Service Parameters to be Measured by Internet Access Service Providers and Publicly Available Interpersonal Communications Providers

Published On: Dec 14th 2020
In accordance with the European Electronic Communications Code, the Malta Communications Authority (‘MCA’) will be responsible to monitor and collect systematic information about the quality of the services offered by providers of internet access services and of publicly available interpersonal communications s...

Fault Repair Timeframes and Compensation Schemes

Published On: Nov 25th 2020
The MCA is publishing information on the different fault repair timeframes and compensation schemes published by service providers in the terms and conditions of subscriber contracts’.  This table is intended to serve as a tool for consumers to seek easily accessible information on the type of redress they shoul...

Ħarsien tal-Konsumatur

Taf id-drittijiet tal-konsumatur tiegħek? Read More

L-MCA għadha r-rwol li tassigura li s-servizzi provduti mill-operaturi huma trasparenti, kompetittivi u konformi mar-regoli speċifiċi stabbiliti fil-liġi.

Rapporti

Persuna taqra rapporti fuq tablet Read More

Ir-rapporti li tippubblika l-Awtorità kull sitt xhur, jipprovdu indikazzjonijiet dwar l-ilmenti u l-mistoqsijiet li tkun irċiċviet Awtorità mingħand il-konsumaturi b’rabta mas-setturi li tirregola.

Servizzi ta’ Komunikazzjoni

Stampa ta’ monitor, mobile u envelop fuq sfond abjad Read More

Dawn il-linji gwidi jipprovdu informazzjoni dwar is-servizzi differenti ta’ komunikazzjoni offruti f’Malta bħat-telefonija, l-internet, it-televiżjoni, il-posta u l-kummerċ elettroniku.

Kampanji

Buttuna b’’Media’ miktub fuqha Read More

Biex noħolqu iktar għarfien dwar aspetti differenti tat-telefonija, internet, TV u s-servizzi postali, l-MCA toħloq diversi kampanji dwar dawn is-suġġetti bl-għan li teduka lill-konsumaturi.