End-User - Latest Updates

Published On: Apr 29th 2020

Implementing Article 113 of the European Electronic Communications Code (EECC) with regard to the interoperability of car radio receivers - Response to Consultation

Published On: Apr 20th 2020

.... COVID-19 – Useful Information for Telecoms Consumers Health Authorities are urging the general public to remain indoors as much as possible in order to contain the spread of COVID-19.  We understand that some customers, particularly those accustomed with visiting service providers’ outlets to settle their...

Published On: Apr 8th 2020

Covid-19: Efforts by the local communication services operators     [1] [1] https://www.mca.org.mt/sites/default/files/Covid-19%20article.pdf ...

Published On: Mar 17th 2020

The Malta Communications Authority (MCA) has published its report on the complaints and enquiries received during the last six months of 2019. This report provides an analysis of the complaints received by the Authority during this period.

Published On: Mar 3rd 2020

In an ever more interconnected world, consumers are becoming increasingly dependent on internet, TV, fixed and mobile services.  Whenever they encounter any difficulties with their services, consumers expect to have easy access to their service provider's support channels and to obtain prompt redress. Along the y...