End-User - Latest Updates

Published On: Mar 17th 2020

The Malta Communications Authority (MCA) has published its report on the complaints and enquiries received during the last six months of 2019. This report provides an analysis of the complaints received by the Authority during this period.

Published On: Mar 3rd 2020

In an ever more interconnected world, consumers are becoming increasingly dependent on internet, TV, fixed and mobile services.  Whenever they encounter any difficulties with their services, consumers expect to have easy access to their service provider's support channels and to obtain prompt redress. Along the y...

Published On: Sep 30th 2019

The Malta Communications Authority (MCA) has published its report on the complaints and enquiries received during the first six months of 2019. This report provides an analysis of the complaints received by the Authority during this period.

Published On: Aug 27th 2019

*Shopping online - Processing fees* When purchasing goods from abroad, end-users should be aware of additional charges that may apply such as processing fees associated with Customs, Health or Border Inspections clearance.  The below information provides a breakdown of fees that could be applicable. *Importation ...

Published On: Aug 14th 2019

​The MCA is today publishing the Communications Market Review (CMR) outlining the main developments in the second half of 2018. This publication is the latest of a series designed to outline developments concerning electronic communications and postal services in Malta.​ During the second half of 2018 the tele...

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