Career Opportunity: Assistant Manager (Information & Communications Technology)

Prime Focus of Position

• Ensures ICT systems’ operational continuity by safeguarding continued uptime of the whole MCA information system.
• Provides Level 2 direction and support as required following escalation by ICT personnel.
• Coordinates the work and day-to-day management of ICT support personnel within the Authority.
• Acts as the primary liaison between the MCA and third-party providers supplying MCA with ICT related products and services.
• Assists management in the on-going delivery of ICT services to the MCA.
• Manages the implementation of ICT related projects and initiatives from inception to on-going maintenance and support.

Main Responsibilities 

• Takes primary responsibility for the availability, confidentiality and integrity of MCA ICT systems.
• Overseeing the IT function to ensure minimal disruption including network, server and telephony administration.
• Troubleshooting system and network issues in a timely manner.
• Maintaining IS policies and procedures, upkeep of infrastructure documentation and user guidelines.
• Designs and manages the implementation of an up-to-date IT/IS data strategy and policy for the MCA.
• Maintains an updated inventory of all IT assets, both hardware and software, as used by the Authority.
• Creates and implements an on-going patch management process and supporting system to ensure all IT systems are properly patched-up to industry accepted levels.
• Ensures all support and subscription agreements by third party providers are properly maintained over time.
• Provides continuous feedback to management by proposing system improvements to ameliorate the overall efficiency of the Authority.
• Devises and carries out a solid information security policy and process to maintain system stability and integrity at all times.
• Keeps abreast of developments related to ICT technologies in general and ICT systems used by the MCA in particular by adopting a continuous learning process that may include vendor level certifications.
• Drives forward any procurement that is related to ICT systems within the Authority including market analysis, tender drafting, tender adjudication and supplier management.
• Ensures all ICT systems are available to the users at all times through proactive monitoring and maintenance of the said systems.
• Manages website maintenance as required.
• Represents the MCA in local, European and international fora if / as needed.

Management

• Assists management with budgeting for ICT systems procurement, maintenance and support.
• Manages and delivers assigned projects from inception to completion.
• Supervises and coordinates MCA ICT personnel.
• Designs and implements ICT project activities in accordance with agreed plans and MCA project management procedures.
• Manages and implements procurement procedures in accordance with MCA procedures.
• Advises on new initiatives and work plans leading to the achievement of objectives relating to the Unit’s processes/functions.

Required skills and selection criteria

• Bachelor's degree in computer science or management information systems from an accredited college or university or a comparable vocational or technical education.
• A minimum three years’ experience in IT management at the level of Systems Administrator or equivalent with a proven hands-on track record.
• Microsoft Certified Systems Administrator or CompTIA certification will be considered as an asset.
• Recent (less than 2 years) achievement of vendor level certifications from vendors like Cisco, HP, IBM, etc. will be considered as an asset.
• Good knowledge of Microsoft technologies including Windows Server, SharePoint and SQL Server.
• Familiarity with diverse virtualisation technologies.
• Proficiency in Microsoft Centric Solutions like Active Directory, SharePoint, Microsoft 365 etc.
• General knowledge of networking technologies.
• Knowledge of general digital regulation matters will be considered as an asset but is not a requirement.
• Excellent analytical skills as well as excellent communication skills. 
• Ability to create clear and concise documentation in English.
• A responsible, methodical and organised approach.
• Excellent verbal and written communication and interpersonal skills.

The MCA is an equal opportunities employer.

Candidates should send their CV and covering letter by post or by email at vacancies@mca.org.mt

For more information, please contact our Human Resources team on +356 21336840.