Career Opportunity: Assistant Manager (Information & Communications Technology)

Prime Focus of Position

  • Ensures ICT systems’ operational continuity by safeguarding continued uptime of the whole MCA information system.
  • Provides Level 2 direction and support as required following escalation by ICT personnel.
  • Coordinates the work and day-to-day management of ICT support personnel within the Authority.
  • Acts as the primary liaison between the MCA and third-party providers supplying MCA with ICT related products and services.
  • Assists management in the on-going delivery of ICT services to the MCA.
  • Manages the implementation of ICT related projects and initiatives from inception to on-going maintenance and support.

Main Responsibilities 

  • Takes primary responsibility for the availability, confidentiality and integrity of MCA ICT systems.
  • Overseeing the IT function to ensure minimal disruption including network, server and telephony administration.
  • Troubleshooting system and network issues in a timely manner.
  • Maintaining IS policies and procedures, upkeep of infrastructure documentation and user guidelines.
  • Designs and manages the implementation of an up-to-date IT/IS data strategy and policy for the MCA.
  • Maintains an updated inventory of all IT assets, both hardware and software, as used by the Authority.
  • Creates and implements an on-going patch management process and supporting system to ensure all IT systems are properly patched-up to industry accepted levels.
  • Ensures all support and subscription agreements by third party providers are properly maintained over time.
  • Provides continuous feedback to management by proposing system improvements to ameliorate the overall efficiency of the Authority.
  • Devises and carries out a solid information security policy and process to maintain system stability and integrity at all times.
  • Keeps abreast of developments related to ICT technologies in general and ICT systems used by the MCA in particular by adopting a continuous learning process that may include vendor level certifications.
  • Drives forward any procurement that is related to ICT systems within the Authority including market analysis, tender drafting, tender adjudication and supplier management.
  • Ensures all ICT systems are available to the users at all times through proactive monitoring and maintenance of the said systems.
  • Manages website maintenance as required.
  • Represents the MCA in local, European and international fora if / as needed.


  • Assists management with budgeting for ICT systems procurement, maintenance and support.
  • Manages and delivers assigned projects from inception to completion.
  • Supervises and coordinates MCA ICT personnel.
  • Designs and implements ICT project activities in accordance with agreed plans and MCA project management procedures.
  • Manages and implements procurement procedures in accordance with MCA procedures.
  • Advises on new initiatives and work plans leading to the achievement of objectives relating to the Unit’s processes/functions.

Required skills and selection criteria

  • Bachelor's degree in computer science or management information systems from an accredited college or university or a comparable vocational or technical education.
  • A minimum three years’ experience in IT management at the level of Systems Administrator or equivalent with a proven hands-on track record.
  • Microsoft Certified Systems Administrator or CompTIA certification will be considered as an asset.
  • Recent (less than 2 years) achievement of vendor level certifications from vendors like Cisco, HP, IBM, etc. will be considered as an asset.
  • Good knowledge of Microsoft technologies including Windows Server, SharePoint and SQL Server.
  • Familiarity with diverse virtualisation technologies.
  • Proficiency in Microsoft Centric Solutions like Active Directory, SharePoint, Microsoft 365 etc.
  • General knowledge of networking technologies.
  • Knowledge of general digital regulation matters will be considered as an asset but is not a requirement.
  • Excellent analytical skills as well as excellent communication skills. 
  • Ability to create clear and concise documentation in English.
  • A responsible, methodical and organised approach.
  • Excellent verbal and written communication and interpersonal skills.

The MCA is an equal opportunities employer.

Candidates should send their CV and covering letter by post or by email at

For more information, please contact our Human Resources team on +356 21336840.

MCA Reference: 
Jobsplus permit number 417/2024
Vacancy Status: 
Public Call
Vacancy Closing Date: 
Sunday 12th May 2024