Termination of e-mail services - If my internet access service provider also offers me e-mail services, will my e-mail services be automatically terminated when I cancel my internet access subscription?
Answer
When you terminate your internet access service, your e-mail services will be automatically terminated. Nevertheless, your service provider must offer you at least one of the following e-mail facilities:
- E-mail forwarding services – This facility allows you to request your internet access service provider to forward all e-mails addressed to your original e-mail address to any new e-mail address. When doing so, the service provider will also send an automated reply to every e-mail received on the original e-mail address with a message informing the sender of the forwarding service and the new e-mail address; and/or
- Continued access to e-mails – This facility allows you to continue accessing and receive the e-mails sent on the e-mail address which was originally provided by your internet access service provider.