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Consumer Remit

From a regulatory perspective, the MCA is responsible for the overall regulation of the electronic communications services sectors, which include fixed and mobile telephony, Internet and television distribution services, that is, access to TV services, such as those offered by the local service providers. It also regulates the postal and the Maltese eCommerce sectors.

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UPDATES

The MCA publishes new measures to be introduced with regard to access of bills for Internet TV and telephony services
Published On: Apr 6th 2016
New measures aimed at facilitating access to bills in relation to Internet, TV services, fixed and mobile services have been introduced by means of a Decision published by the Malta Communications A...
The MCA in educational slots on RTK Radio
Published On: Nov 5th 2015
A recent meeting held between the Chairman of the Malta Communications Authority, MCA, and the Station Manager of RTK Radio, Karl Wright, made way for an exchange of views and feedback after  MCAâ€...
End-User Affairs: Half Yearly Report (January - June 2015)
Published On: Oct 19th 2015
The Malta Communications Authority (MCA) has published its report on the complaints received during the first six months of 2015.  This report provides an analysis of the complaints received by the...

How Can We Help?

If you are currently experiencing any problem whilst using any of the services regulated by the MCA, we may be able to help you. If you are not satisfied with the service provider’s redress, lodge a complaint with us by filling MCA’s complaint form.

If you would like to enquire on any services regulated by the MCA, you can contact us by phone on 21336840, or send an email to customercare@mca.org.mt

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