PUBLICATIONS

Postal Services – Household Survey 2021

Published On: Feb 21st 2022 Household

The MCA has today published the results of a survey that it carried out between August and October 2021, in order to evaluate household perceptions and satisfaction levels regarding postal services in Malta.
Guidance Note - Ensuring that ‘contracts’ contain only information specific to the tariff plan and services requested by the end-user

Published On: Feb 21st 2022 Guidelines

This publication is intended to provide guidance to providers of publicly available electronic communications services, concerning the information included by providers in the contracts provided to end-users.
Consultation on Contracts, Transparency and Termination of Services

Published On: Feb 21st 2022 Consultation

The proposals included in MCA’s consultation cover various subject matters including ‘contracts’, ‘transparency’ and ‘termination of service/s’ and are intended to enhance end-user protection within the industry.
Broadband as a Universal Service: Ensuring the availability of an adequate broadband internet access service, including the underlying connection, at a fixed location – Decision Notice

Published On: Oct 22nd 2021 Decision

Broadband as a Universal Service: Ensuring the availability of an adequate broadband internet access service, including the underlying connection, at a fixed location – Decision Notice
End-User Affairs: Half Yearly Report (January – June 2021)

Published On: Oct 18th 2021 End User Half Yearly Report

The Malta Communications Authority (MCA) has published its report on the complaints and enquiries received during the first six months of 2021.
MCA 2020 Annual Report

Published On: Oct 7th 2021 Annual Report

The MCA has published its 2020 Annual Report, showcasing the work and activity performed by the Authority throughout the year, as well as its Financial Statements.

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