End-User - Latest Updates

Published On: Mar 29th 2019

The Malta Communications Authority (MCA) has published its report on the complaints and enquiries received during the last 6 months of 2018.  This report provides an in-depth analysis of the complaints received by the Authority during this period.  In total, the MCA received 132 complaints from subscribers of te...

Published On: Mar 27th 2019

The MCA is committed to m​onitor developments in the electronic communication markets and inform the general public on the main changes that are taking place. To this effect, the MCA is publishing pricing d​evelopments that have taken place during the month of February 2019. This presentation includes an overv...

Published On: Feb 27th 2019

The MCA is today publishing the Communications Market Review (CMR) outlining the main developments in the first half of 2018. This publication is the latest of a series designed to outline developments concerning electronic communications and postal services in Malta. The first half of 2018 saw a positive performan...

Published On: Feb 26th 2019

As the regulator for postal services, the Malta Communications Authority (MCA) carries out regular market research in the form of a series of perception surveys. The Household Perceptions Survey, carried out in July and August of 2018, tracks the perceptions of consumers with regards to the Maltese postal services...

Published On: Feb 21st 2019

When purchasing goods from abroad, end-users should be aware of additional charges that may apply such as processing fees associated with Customs, Health or Border Inspections clearance.  The below information provides a breakdown of fees that could be applicable. *Importation of health and animal products:* Post...

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