Career Opportunity: Systems Support Executive

Prime Focus of Position

  • Accountable to the Manager, Information Technology and responsible for the planning, organising, implementing and controlling of information technology initiatives in support of the operational role of the Malta Communications Authority (MCA).
  • Provides technical expertise, knowledge together with operational and end-user support to the MCA Units on all information and communications technology matters.
  • Participates and contributes towards the achievement of MCA objectives across all operational units.
  • Supports the MCA in initiatives related to the Information Society and e-Commerce.

Main Responsibilities

  • Derives, implements and maintains an up to date IT/IS strategy and policy for the MCA.
  • Designs, develops and supports applications and related procedures based around the MS Sharepoint product set to process data and resolve business problems.
  • Involvement in the design, development and deployment of web applications based on Sharepoint Forms/.NET technology, from specification, through testing to implementation and following quality standards and processes.
  • Ensures the correct functioning of the organisation’s IT systems at all times.
  • Assists in the management of information plans, through systematic identification of information needs, and of the associated risks and benefits; thereby driving organisation-wide information sharing.
  • Devises, implements and maintains an adequate security policy to ensure safety, integrity and confidentiality of data.
  • Forward looking planning and performing network upgrades, updates, re-designs and enhancements.
  • Develops and implements IT and IS training and awareness strategies within the MCA.
  • Develops and ensures the appropriateness and integrity of records and knowledge management tools and systems.
  • Assists MCA teams in the preparation of marketing collateral using suitable tools.
  • Can confidently deliver presentations to a diverse audience.
  • Performs any other task assigned by the Chief Information Officer or the Manager, Information Technology.

 Essential skills required and Selection criteria:

  • A nationally recognised diploma (EQF level 4) or higher qualification in Computing or Information Technology.
  • 2 or more years of experience in a similar environment would be desirable.
  • Experience with the Microsoft platform.
  • MS SQL and MS SharePoint experience would be desirable.
  • Experience on backup/restore solutions.
  • Knowledge of Windows Server and Active Directory technologies.
  • Microsoft Office desktop application integration with SharePoint.

General networking principles.

  • Knowledge of database reporting tools would be desirable.
  • Advanced working knowledge of Microsoft Office.
  • Excellent troubleshooting and analytical skills as well as excellent communication skills.
  • Ability to create clear and concise process documentation.
  • A responsible, methodical and organised approach.
  • Excellent verbal and written communication and interpersonal skills.
  • Ability to participate as a member of a team.


MCA Reference: 
Jobsplus Ref: 532/2018
Vacancy Status: 
Public Call
Vacancy Closing Date: 
Friday 11th January 2019