116XXX Numbers for Harmonised Services of Social Value

Harmonised European Short Codes (HESC)
• Same number same service approach throughout Europe • Non commercial, freephone service for specific social needs • A service of social value In 2007 the European Commission (EC) published its decision to launch a Harmonised Service of Social Value using Harmonised European Short Codes (HESC) which shall consist of 6 digit telephone numbers starting with ‘116’. HESC services should not be of a commercial nature. Each freephone HESC number shall provide a common service of a social value across all member states. The list of HESC numbers assigned by the EC may be viewed via the HESC Register. The implementation of any of these 116 numbers does not in any way imply that numbers currently being used to provide similar services shall be superseded. Any other short codes being used for specific social needs in individual countries may be maintained. The Ministry for Infrastructure, Transport and Communications (MITC) in conjunction with the MCA have launched the procedure to apply for and assign 116 numbers. This procedure will also involve other Ministries depending on the policy area of the particular HESC number being treated. 

In the list below one can find documents relating to the implementation of the 116 numbering range: 

(a) Decision 2007/116/EC of the Commission of 15th February 2007: on reserving the national numbering range beginning with ‘116’ for harmonised numbers for harmonised services of social value. 

(b) Decision 2007/698/EC of the Commission of 29th October 2007 amending Decision 2007/116/EC as regards the introduction of additional reserved numbers beginning with 116 

(c) Decision 2009/84/EC of the Commission of 30 November 2009 amending Decision 2007/116/EC as regards the introduction of additional reserved numbers beginning with ‘116’

(d) Frequently Asked Questions 

(e) HESC Register