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FAQ's
1. What does HESC stand for?
2. Services that will be offered under the 116 numbering range are referred to as Harmonised European Short Codes. What does this mean?
3. What are the arrangements governing the 116 numbering range?
4. What are the general conditions under which 116 HESC Services must be provided?
5. How can I know what kind of services are available under the 116 Harmonised European Services of Social value?
6. What is the process governing the implementation of a 116 XXX number?
7. To which entity do I need to apply to if a call for expression of interest is issued?
8. What is the role of the Lead Ministry?
9. Once the entity is chosen what happens next?
10. If an entity is already offering a similar service to the one issued as a HESC number, but under a different number, does this imply that it has to stop offering its services if it does not apply for that particular HESC number?

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